F.A.Q.

Custom Ring FAQs

How long does it take to make a custom ring?

We can create a full custom ring in as little as 10 days from when you approve the design. Depending on the complexity, the design could take a few days to finalize. From design to your hand, 15 days is the norm.

Can Gemifique produce something faster than 10 business days?

Yes! The standard manufacturing time is 10 business days but we can rush any job and have it done in as little as 5 business days for an additional fee of $250.

Does it cost me anything to start my design?

No, your custom design is completely free of charge. We are confident that you won’t be able to find anyone that can beat our craftsmanship and service. We’re so excited to create your dream ring!

How many revisions can I make to my design?

You can make as many designs as needed - and it's all free of charge! We’re dedicated to making sure your design is just right!

Does Gemifique offer returns?

Gemifique Inc. DOES NOT offer returns on custom designs. All sales are final. However if you feel like the ring you received is different than the design we created for you, we will work with you to make make it right.

What if there’s a defect in my ring?

We guarantee the workmanship of the ring for 90 days. If any gemstones fall out or if there are any other manufacturing defects we will happily repair the ring for free!

What if the ring I receive doesn’t look like the design you showed me?

In the event that you believe the ring you received is not correctly represented in your rendering media, a case can be opened with our Customer Service department. If there is a compelling discrepancy, Gemifique will make it right.

What if the diamond in my ring isn’t white or eye-clean?

For custom orders only, we will happily exchange your center stone diamond for one that meets your needs within 30 days from your purchase date. This is our White/Eye Clean Guarantee!

General FAQs

Do you have a retail store or a showroom in my state?

No, in order to keep our overheads as low as possible, we do not have a physical presence and only market online. This allows us to ensure that our customers receive the best value for their money.

Can I buy from you outside the USA?

Currently we only offer our products to U.S residents, though we are planning to expand our reach in the near future.

What is a lab-grown diamond and are they real?

A lab-grown diamond is created in a controlled environment and has the exact same composition and properties as a mined diamond, hence it is real in every sense of the word. The only difference between these two is their origin.

Where are your lab-grown diamonds made?

All our lab-grown diamonds are made in the USA. We only source the best quality gems from US laboratories.

Are lab-grown diamonds cheaper then mined diamonds?

Yes, they are significantly cheaper than their mined counterparts.

Will I see the difference between a lab-grown diamond and a mined diamond?

No, you won’t be able to tell the difference between a lab-grown diamond and a mined diamond. Only certified gemologists with the aid of special equipment will be able to see the difference between these two.

Are your lab-grown diamonds certified?

Yes, all our gems above 0.33ct are certified by an accredited international laboratory.

Which Metals can I have my ring designed with?

We craft our jewelry in 4 precious metals, namely gold, platinum, palladium and silver. Gold settings may be set in 10-Karat, 14-Karat or 18-Karat and you may choose between yellow gold, white gold and rose gold.

How do I know my ring size?

We have a Free Ring Sizer Tool for your ease of use which you may find here - print it out and follow the on-page instructions.

Can I get my ring resized if it is not the correct size?

Yes, please refer to our Returns & Refund Policy.

Which payment methods do you accept? 

We accept all major cards, Visa, Mastercard, American Express, Diners, Discover, Japan Credit Bureau as well as PayPal, Google Pay, Apple Pay and Shopify Pay.

How will my order be delivered?

Our producsts are hand delivered via FedEx Next Day Standard Delivery and you will be required to sign to confirm reception thereof. 

Is my order insured for delivery?

Yes, every shipment is under full liability coverage. Please refer to our Shipping Policy.

How long will it take for my order to be delivered?

Depending on the nature of your item, it may take up to 2 weeks for your order to be delivered.

Can you deliver to a different address in order to keep the secret?

No and Yes!
Unfortunately due to the nature of the merchandise we cannot ship any order to alternate destinations other than your billing address.
This is a security precaution to protect our customers against fraud. Please refer to our Shipping Policy.
We can however arrange for the order to be picked-up at the Courier's branch should this be more convenient for you?
If you would like us to keep your order a secret in this manner, kindly inform our Customer Service or by leaving us a Note in the Checkout Process.

Do you deliver over the weekend?

Yes, please refer to our Shipping Policy.

Can I cancel an order or change an existing order?

Yes, provided it adheres to our Terms & Conditions. Please refer to our Returns & Refund Policy.

Can I get a refund or exchange my jewelry item?

Yes, provided it adheres to our Terms & Conditions. Please refer to our Returns & Refund Policy.

How can I return my order?

The return process is simple to follow. Please refer to our Returns & Refund Policy.

Who pays for return shipping?

Shipping costs incurred on returns are covered by Gemifique Inc. provided the shipping is within the U.S. Please refer to our Returns & Refund Policy.

How long does it take for a refund to be processed?

It will take approximately 1 to 2 weeks for your returned item to be fully assessed, and then depending on the payment method, please allow additional time for this refund to be processed. Please refer to our Returns & Refund Policy.