FAQs

Do you have a retail store or a showroom in my state?

No, in order to keep our overheads as low as possible, we do not have a physical presence and only market online. This allows us to ensure that our customers receive the best value for their money.

Can I buy from you outside the USA?

Currently we only offer our products to U.S. residents, though we are planning to expand our reach in the near future.

What is a Lab-Grown diamond and are they real?

A Lab-Grown diamond is created in a controlled environment and has the exact same composition and properties as a mined diamond, hence it is real in every sense of the word. The only difference between these two is their origin.

Where are your Lab-Grown diamonds made?

All our Lab-Grown diamonds are made in the USA. We only source the best quality gems from USA laboratories.

Are Lab-Grown diamonds cheaper than mined diamonds?

Yes, they are significantly cheaper than their mined counterparts.

Will I see the difference between a Lab-Grown diamond and a mined diamond?

No, you won’t be able to tell the difference between a Lab-Grown diamond and a mined diamond. Only certified gemologists with the aid of special equipment will be able to see the difference between these two.

Are your Lab-Grown diamonds certified?

Yes, all our gems above 0.33ct are certified by an accredited international grading laboratory (a different type of laboratory than one that grows diamonds).

How do I know my ring size?

We have a Free Ring Sizer Tool for your ease of use - print it out and follow the on-page instructions.

Can I get my ring resized if it is not the correct size?

Yes, please refer to our Returns & Refund Policy.

Which payment methods do you accept? 

We accept all major cards, Visa, Mastercard, American Express, Diners, Discover, Japan Credit Bureau as well as PayPal and Venmo. 

How will my order be delivered?

Our products are hand delivered via FedEx standard delivery and you will be required to sign to confirm reception thereof. 

Is my order insured for delivery?

Yes, every shipment is under full liability coverage. Please refer to our Shipping Policy.

How long will it take for my order to be delivered?

Order processing requires 3-4 business days PLUS FedEx shipping time. If the item is not in stock you will be given an estimated shipping date.

Can you deliver to a different address in order to keep the secret?

Yes! We can arrange for the order to be delivered to an alternate address or to be picked-up at the Courier's branch should this be more convenient for you.

If you would like us to keep your order a secret in this manner, kindly inform our Customer Service or by leaving us a Note in the Checkout Process.

Do you deliver over the weekend?

Yes, please refer to our Shipping Policy.

Can I cancel an order or change an existing order?

Yes, provided it adheres to our Terms & Conditions. Please refer to our Returns & Refund Policy.

Can I get a refund or exchange my jewelry item?

Yes, provided it adheres to our Terms & Conditions. Please refer to our Returns & Refund Policy.

How can I return my order?

The return process is simple to follow. Please refer to our Returns & Refund Policy.

Who pays for return shipping?

Shipping costs incurred on returns are covered by GEMIFIQUE, INC. provided the shipping is within the U.S. Please refer to our Returns & Refund Policy.

How long does it take for a refund to be processed?

It will take approximately 1 to 2 weeks for your returned item to be fully assessed, and then depending on the payment method, please allow additional time for this refund to be processed. Please refer to our Returns & Refund Policy.