45-Day Money Back Guarantee
We, at Gemifique Inc., pride ourselves with the fact that we have designed the ideal jewelry piece for you. If however for any reason you are not completely satisfied with your purchase, simply return it to us within 45 Days for a full refund.
Our Return Policy
Our commitment to you does not end at delivery. All items may be returned or exchanged within 45 days from the date of purchase, free-of-charge.
Gemifique DOES NOT offer returns on custom pieces. All sales are final. If you feel like the ring you received is different than the design we created for you, we will work with you to make it right.
Please note that to be eligible for return, items must be in their original purchase condition (including all product documentation), securely wrapped in their original packaging, unworn, undamaged and unaltered in any way. These must be shipped back to us within 45 days from the date of purchase.
If a package or item delivered to you arrives opened, please refuse the shipment and contact our Customer Service. Claims for damaged or missing items must be reported immediately and please retain all original packaging materials.
Gemifique Inc. is not responsible and cannot be held liable for lost or damaged returned shipments.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to Canada Post). Gemifique Inc. reserves the right to charge your credit card for any fees we incur at time of package receipt.
How to Prepare a Return or Exchange
To return a diamond or jewelry item to Gemifique Inc., follow the below process:
• For all returns, contact our Customer Service to request a Return Merchandise Authorization (RMA) on orders and you will then receive a free shipping label via email within one business day. Stick this label on the outside of the box you are returning.
• Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$150 (or equivalent amount in other currencies) replacement cost.
How Exchanges are Processed
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order (Terms & Conditions relating to Processing of Returns will apply).
Follow the above process to return your item and inform our Customer Service on your desired exchange selection. You will receive a shipping confirmation delivery date via email and you will be able to track the status of your exchange by contacting our Customer Service.
How Returns are Processed
Once your return is received at our Fulfillment Center, you will receive a confirmation email. Returns are only processed during weekdays (Mondays through Fridays) and our Quality Assurance department will review the returned item which may take between one to two weeks for full processing, depending on the nature of your item.
Credits Card Refunds
Credit card purchases will be refunded back to the credit card account used on the original purchase. Please allow up to two weeks for our Quality Assurance department to review and assess your item and another 7 business days after processing for your bank to post credit against your account.
If your purchase was made with an international credit card, your refund will take one additional week for your bank to post credit against your account.
Bank Wire Refunds
Bank wire refunds are posted against the original account they originated from. Please allow up to two weeks for our Quality Assurance department to review and assess your item and another 2 weeks for your account to be credited.
PayPal orders may be returned for credit back to your PayPal account. Please allow up to two weeks for our Quality Assurance department to review and assess your item and another 2 weeks for your account to be credited.
• Due to their personalized nature, items which have been modified, engraved or previously exchanged cannot be refunded.
• Special orders are final sale and are not eligible for return.
• Items that show signs of wear or have been altered, resized (by a jeweler other than Gemifique Inc.) or damaged cannot be accepted for return.
• Returns without a Gemifique Inc. Return Merchandise Authorization will be refused upon receipt.
• Returns with missing paperwork or product will not be processed.
Cancelling or Changing an Order
If you would like to change or cancel an existing order please contact our Customer Service immediately. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation, but please keep in mind that such changes will result in a shipping delay.
If your order has already shipped, you will need to follow the procedure regarding our "Returns" or "Exchanges". Please keep in mind that all Terms & Conditions relating to "Non-Refundable Items" will apply.
Returns to Resize an Engagement Ring
Any ring purchased at Gemifique Inc. may be returned for resizing (with the exception of special orders) provided these are shipped back to us within 45 days from the date of purchase. Simply contact our Customer Service to arrange your complementary resize. Please be aware that you will be responsible for shipping charges regarding Resizing.
Diamond and gemstone eternity rings with a specific number of gemstones per finger size, milgrain or ornate bands, some silver rings, or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact Customer Service or simply download our online Ring Sizer Tool.